Refund policy

LinEase is a B2B textile manufacturing company, and our return and cancellation policy varies based on the type of purchase.

1. Website Sample Purchases

  • Fabric samples purchased through the LinEase website are not eligible for return, exchange, or cancellation.
  • Samples are provided strictly for reference purposes, including quality, color, and texture.
  • All sample orders are non-refundable and non-returnable.

2. Website Bulk / Commercial Orders

  • Bulk or commercial orders placed through the website are not eligible for returns or cancellations.
  • These orders follow a separate workflow: Quotation → Sales Order → Production → Dispatch.
  • Since bulk orders are customized and manufactured as per customer requirements, returns or cancellations are not permitted unless approved as an exceptional case by LinEase management.

3. Damaged or Incorrect Products

  • In case a damaged, defective, or incorrect product is received (eligible cases only), customers must notify the LinEase team within 24–48 hours of delivery.
  •  Supporting images or videos are mandatory for verification.
  • Returns or replacements will be processed only after verification.

4. Final Authority

  • The final decision regarding any return, exchange, or cancellation rests solely with LinEase management.
  • This policy may be updated from time to time based on business requirements and manufacturing constraints.